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- Title
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Standards Innovation of Busan Geumjeong Library - Ha Jin Cheol
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Standards the source of innovation and value in libraries - Patrice Landry
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Learn beyond the Book at Thailand Knowledge Park - Tatsanai Wongpisethkul
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Reimaging public library spaces in the digital age - Ramiro S. Salazar
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Brisbane Square Library & Customer Centre - Sharan Harvey
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Perceived outcomes of public libraries and service design - Pertti Vakkari